MetaSpins Privacy Policy
Last updated: April 17, 2026
At MetaSpins, we are committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) compliance.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies from platform usage.[2][3]
How We Use Your Information
Your information is used for account creation, identity and age verification under Australian gambling laws, and processing payments.[2][3] We utilise it to personalise gaming experiences, prevent fraud, ensure platform security, and comply with AML and responsible gambling obligations.[1][2] Data supports customer service, regulatory reporting to bodies like AUSTRAC, and service improvements through analytics, always in line with the Privacy Act 1988.[3][4]
Information Sharing
We disclose personal information only as permitted by Australian law, such as to regulatory authorities, law enforcement, or the ACMA when required.[1][2] Trusted third-party providers like payment processors and KYC services may receive data under strict confidentiality agreements compliant with the APPs; we do not sell your information.[3][4]
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect personal information from unauthorised access or breaches.[2][3] Regular security audits, firewalls, and compliance with Australian privacy standards safeguard data integrity.[1][4] Information is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML requirements, then securely disposed.[3]
Your Rights
Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information held by us.[1][2][4] You may request details on how your data is processed, withdraw consent for non-essential uses, or restrict processing where applicable.[2][3] To exercise these rights or lodge a complaint, contact us; we respond promptly and facilitate anonymous transactions where practicable.[4]
Cookies and Tracking
We use cookies and similar technologies to track usage, analyse performance, and enhance user experience on our platform.[2] These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings.[3][6]
Contact Us
For privacy concerns, rights requests, or questions about this policy, please contact our Data Protection Officer.
[email protected]